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ATTENTION: Please carefully review the details of your reservation and the contents of these General Conditions before accepting.
We would like to inform you that the Balearic Parliament has established a tax on stays in any tourist establishment in the Balearic Islands as of 1st July 2016: Law 2/2016, of 30th March, on the tax on tourist stays in the Balearic Islands.
The tax amounts to an amount of €3.00 plus 10% V.A.T. for each person and day of stay in a 3-star superior hotel. The applicable rate varies according to the category of the establishment.
The following stays are exempt from this tax:
a) Children under 16 years of age.
b) Stays made for reasons of force majeure.
c) Stays made by any person for health reasons.
d) Stays subsidised by social programmes of the public administrations of any state of the European Union.
A 50% discount is applied to the tax rate for the ninth and following days of the same stay.
A 75% discount is applied for low season stays, defined in the Law as the period from 1 November to 30 April of the following year (Modification of Article 13(2) of Law 2/2016).
The reservation made may be cancelled or modified in accordance with the contracted rate:
Promotora Menorquina de Turismo S.A. is the entity responsible for and owner of this website, with address at Avenida Menorca 64, 3º Derecha - 07703 Maó Menorca, tax identification number A07022254.
1. The user accepts these General Conditions and agrees with them, which he fully understands and understands.
2. The user declares that he is of legal age and has the necessary legal capacity to contract the services offered on this website.
3. The user is responsible for the veracity of the data entered when registering as a client, data that must be true and complete.
4. The user is responsible for making the correct declaration of the number of people who will occupy the room or apartment.
5. The user who completes the reservation form must be authorized to do so on behalf of all the components of the group included in the reservation.
6. The user agrees to comply with the particular rules of the tourist establishment.
The formalization of the contract is carried out at the same moment of the confirmation of the availability of the service, of the acceptance by the contracting party of the general conditions and its payment by credit card in the payment gateway of the bank.
The transactions carried out are encrypted through a secure payment system endorsed by the bank, this environment guarantees that the information of the credit cards will not be intercepted and that, therefore, it will not reach the hands of any other person who does not is the bank in charge of processing the customer's payment instructions. The total amount must be paid at the hotel establishment itself or previously through the means of payment required during the reservation process, depending on the type of rate selected by the client.
The price of the reservation includes exclusively the services chosen and detailed in the reservation form. At the end of the reservation, you will receive in the email account that the user has provided the reservation voucher and contracting conditions that have already been provided in the online reservation process.
The voucher or receipt of the reservation that contains the locator number, as well as the details of the reservation, must be printed and kept by the user to deliver it upon arrival at the hotel.
The owner of the website reserves the right to reject or require additional information on those reservations that do not pass the security controls established in our electronic commerce system.
The offers will be valid only during the period set on the website, or failing that, during the time they are accessible to customers for effective contracting. The offers will not be cumulative with each other unless otherwise indicated. contrary. To apply the price of offers or promotions for groups, the client must present the corresponding documentation to prove their membership in said group, otherwise the price without discount will be applied. The "exclusive benefits for booking at www.clubhotelaguamarina.com" are subject to availability. The "best price guaranteed" advantage will always be compared with a rate with the same conditions as those offered on this website.
This establishment reserves the RIGHT OF ADMISSION to those people who:
In case of expulsion, no amount will be returned to the client, except for the tourist tax.
During the (online or oflline) check-in process, the client must present a bank card that will be associated with their reservation and the RFID card or cards given to all the guests on their reservation together with the hotel access bracelet. This bank card will be used as a guarantee as well as to charge the payments that the client makes by this means at the authorized points of sale. The customer can request at reception to deactivate the link between his bank card and one or more of the RFID cards delivered. The hotel will not retain cash or charge on this bank card that does not correspond to the aforementioned concepts.
The language applicable to these General Conditions of Contract is Spanish. Therefore, in case there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.
The owner of the website reserves the right to modify these General Conditions at any time and without prior notice, by publishing the new conditions on this site. If any clause included in these conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the general conditions in everything else, taking into account such provision, or the part of it that is affected by not being placed.
The contracting parties expressly and voluntarily submit to the jurisdiction and Courts of the Balearic Islands for the resolution of conflicts arising from the interpretation and application of this contract. The applicable legislation will be Spanish.