Welcome to Club Hotel Aguamarina! We are glad you have chosen us for your holidays. We want you to enjoy an unforgettable stay, so if you need anything or any inconvenience arises, please do not hesitate to let us know. We are here to help you and ensure your experience is perfect!

Schedules may be subject to change. We recommend checking them during your stay on the signs at reception and other areas of the hotel.

USEFUL INFORMATION

CHECK-IN PROCESS

• 1. Time: From 14:00 to 23:59
• 2. Online check-in: Do it through our website or by scanning the QR code at reception. This will save you time and let you start enjoying your stay sooner. If you have already completed it, proceed to the next step.
• 3. Identification: Present your ID or Passport at reception.
• 4. All set! Pick up your key and start enjoying your holiday.

HEALTH RULES INSIDE THE HOTEL

• Inside the hotel: you must wear footwear, be dry, and free of beach sand.
• Frequent hand washing is encouraged.

HEALTH RULES IN THE RESTAURANT

• Continuous disinfection and supervision of the buffet and self-service drinks.
• Hand sanitizing before entering.
• Use tongs to serve your food.
• It is not allowed to take food, drinks, or utensils out of the restaurant.
• Please follow the signage.

HEALTH RULES IN THE BAR

• Hand sanitizing before entering.
• Bartenders will stop serving guests who show signs of intoxication.
• Self-service drinks are exclusively for All-Inclusive guests.
• Dispose of reusable cups, plates, and leftovers in the designated containers.
• Respect the signage.

HEALTH RULES FOR THE ELEVATORS

• Use the stairs whenever possible.
• Preferential use for people with reduced mobility.
• Respect the signage.

HEALTH RULES FOR THE POOLS

• Always use a towel on the sunbeds.
• It is mandatory to shower and remove sunscreen and sand before swimming.
• Showering after swimming is recommended to remove chlorine from the skin.
• Swimming socks or water shoes are mandatory.
• Inflatables are not allowed.
• Children under 12 must be accompanied by a responsible adult.
• Children and babies wearing diapers must wear special swim diapers at all times.
• It is mandatory to obey the lifeguards’ instructions in the pool areas.

GENERAL INFORMATION

• To contact reception from your room, dial number 9 on the phone.
• If you lose or find any item, please go to reception.
• Any unjustified damage or missing items from the room will be charged to the guest’s account.
• It is not permitted to take chairs, sunbeds, or any other items outside the hotel without authorization.
• Beach services (sunbeds, umbrellas, canoes, pedal boats...) and nearby establishments (bars and restaurants) do not belong to the hotel and therefore are not included in the All-Inclusive package.
• Schedules and activities shown on this sheet may vary, so please stay alert to the information posted in different areas of the hotel.

SCHEDULES

• CHECK-IN: from 14:00 to 23:59
• CHECK-OUT: until 11:00
• BAHIA BAR (Block A): 10:00 - 00:00
• POOL BAR (Block B): 10:00 - 00:00
• ALL-INCLUSIVE: 10:00 - 00:00
• AGUAMARINA'S BURGER (Block B): 12:00 - 22:00
• FOOD TRUCK (beach access): 15:30 - 22:00
• PIZZA CORNER (Block A): 12:30 - 15:00* / 19:30 - 22:00*
• POOLS: High Season: 09:30 - 19:30 / Low Season: 09:30 - 18:30
• WATER PARK: 9:30 - 13:30 / 14:30 - 19:15. Closed Tuesday morning for maintenance.
• AGUANIMAL'S PARK: Open from 09:00 to 23:00 / Age: 2 to 11 years old
• GYM: 9:00 - 21:00

ENTERTAINMENT

• AGUALAND BABIES (0-3 years) baby area under parental supervision.
• AGUALAND KIDS (4-7 years) activities and games from 09:00 to 19:00 led by our entertainers.
• AGUALAND JUNIORS (8-12 years) activities and games from 09:00 to 19:00 led by our entertainers.
• AGUALAND TEENS (13-17 years) activities and games from 12:00 to 20:00 led by our entertainers.
• AGUALAND ADULTS (18 years and older) activities and games from 10:00 to 17:30 led by our entertainers.
• KIDS DISCO: every day at 20:15 on the main stage (Block B)
• NIGHT SHOW: every day at 21:30 on the main stage (Block B)
• SPECIAL ACTIVITIES: *T-shirt painting, water carpet, themed days… *Extra charge applies
• GAMES: football, basketball, mini golf, beach volleyball, ping pong, board games, etc. (ask for equipment at the info point in Aguanimal’s park)
• INFLATABLES: 18:00 to 23:00. Ball pool: for children 0 to 3 years old, under parental supervision. Shark: from 3 years old and up to a maximum height of 1.60 meters. Boat: from 3 years old and up to a maximum height of 1.80 meters.

SOME RULES

• ALL-INCLUSIVE does NOT mean "ALL PERMITTED". We kindly ask all guests to comply with the rules indicated by hotel staff as they are to guarantee your safety and good coexistence with other guests. We remind you that although the All-Inclusive package offers many services, not all hotel services are included in this plan, such as the minibar, beach/pool towels, hairdressing, cocktails, and other services. We recommend consulting our website for detailed information.
• SMOKING: Smoking is not allowed in any indoor area of the hotel, including facilities and rooms. Smoking is also prohibited in outdoor children’s areas such as the splash pool, Aguanimal’s park, and other children’s zones.
• INSIDE THE HOTEL: No barefoot, shirtless, wet, or sandy access.
• DINING AREA: Food cannot be taken out except in exceptional cases and with authorization.
• BUFFET: Children under 8 years old cannot serve themselves for hygiene and safety reasons.
• FOUNTAINS: For hygiene reasons, bottles cannot be refilled at self-service machines.
• BARS: Bartenders will stop serving guests who show signs of intoxication.

SERVICES

• FREE SERVICES: crib, bed rail, extra pillow, extra blanket, mattress topper
• OTHER SERVICES (with charge): currency exchange, florist, birthday cake, etc.
• SHOPS: hairdresser, souvenirs, supermarket (check opening hours at reception)
• GAMES: mini golf, petanque, ping pong, billiards, football, basketball, volleyball, playground, arcade games...

POOL RULES

Dear guest:

"In order to create and maintain a pleasant and safe environment in the pools, we ask you to read these pool rules before using the spaces and services. Also, please follow the instructions and cooperate with the lifeguards and other aquatic facility staff as they look after your well-being."

GENERAL CONSIDERATIONS

• Children’s pools are for children under 12 years old, who must always be accompanied by an adult.
• Adults and teenagers should not use children’s pools unless they are accompanying children who cannot manage by themselves.
• Main pools may be used by children aged 4 to 12 under permanent adult supervision. For safety and hygiene reasons, children under 4 may not use them.
• The bubble pool is exclusively for adults over 18 years old.
• Water slides are for children over 6 years old who are taller than 110 cm and know how to swim. Children under 14 must be supervised by an adult.
• If lifeguards or staff repeatedly warn a user for violating these rules, access to the facilities may be denied.
• The management reserves the right to use any area of the facility at any time for activities.
• The management reserves the right to change schedules and even close the pools at any time to resolve any problems (cleaning, maintenance, repairs, etc.) for the benefit of all users.
• The management is not responsible for any accidents caused by user negligence.

MANDATORY

• The use of swim diapers for children who still require them. In case of a “fecal accident,” the responsible guest must pay 300€ for hyperchlorination, treatment, and cleaning of the pool.
• Wear water shoes in showers and wet areas to reduce the risk of slipping.
• Shower before entering the pools to remove residues such as sand, creams, oils, and similar that affect water hygiene and clarity.
• Evacuate the pool in case of storms due to electrical risk.

PROHIBITED

• Eating and drinking inside the pools.
• Access by anyone affected by contagious diseases or who has been ill in the last 48 hours.
• Throwing objects or people into the pool.
• Diving or doing any acrobatics.
• Access to pools while intoxicated.
• Acts that disturb or endanger others (running, violent diving, loud devices, littering, etc.) that hinder activities, damage facilities, or affect general hygiene.
• Bringing glass objects (glasses, jars, mirrors, bottles, etc.) into the pool area.
• Use of inflatables (mats, boats, rings, balloons, balls, etc.) that hinder surveillance. Excluded are elements used in supervised activities. Swimming boards and noodles are allowed under adult supervision.
• Floaties and arm bands are toys, not safety devices, and may only be used where the child can stand and under direct adult supervision.
• Leaving objects on sunbeds to reserve them, as this prevents cleaning and maintenance work. Objects found outside pool hours will be removed without notice.
• Bringing underwater swimming equipment such as diving masks, fins, or objects that may disturb others.
• Wearing prescription or sunglasses in the water is not allowed; only swimming goggles are permitted.
• Taking photos or videos of other users without their express consent (Data Protection Law).
• Placing umbrellas, sunbeds, chairs, mats, or inflatable pools on grass areas unless expressly permitted.
• Using the pool outside the indicated hours or when it is closed for any reason.

RECOMMENDATIONS AGAINST SOLAR RADIATION

• Avoid sun exposure during the central hours of the day (12:00 to 17:00) as well as prolonged exposure or naps.
• Reduce the parts of your body exposed directly to the sun. Light clothing, tightly knit shirts, and long pants will block most of the solar radiation. The most comfortable clothing in hot climates are light-colored cotton shirts. It is recommended to cover your head with hats or caps.
• The sun can also damage the eyes, so it is advisable to use certified sunglasses that filter at least 90% of ultraviolet radiation.
• Use high-factor sunscreen products suitable for your age, skin type, and body area. These protectors should be applied generously 30 minutes before sun exposure and renewed every two hours and after each swim. Remember that even highly effective sunscreens cannot guarantee total protection against the health risks posed by ultraviolet (UV) radiation.
• Be careful on and in the water as radiation can penetrate up to one meter deep.
• Especially protect children, as they are very sensitive to overexposure to the sun during this time of year. Children under 3 years old should also avoid sun exposure. High-factor sunscreens should be used (SPF greater than 40 is recommended).
• If you take medication, check that it does not increase skin sensitivity to UV radiation.

RECOMMENDATIONS TO AVOID DROWNING, TRAUMAS, AND SPINAL INJURIES

• Check the depth of the pool before swimming to avoid accidents.
• Do not dive headfirst or in any other way into the water, nor perform any kind of acrobatics. A bad fall, even if into the water, can result in a serious injury.
• It is recommended to enter the water slowly to avoid sudden temperature changes.
• Constant supervision of children near recreational water areas is essential, even if the water is shallow.
• Avoid alcohol consumption before any activity in or near the water.
• Showering before entering the water helps the body acclimate thermally and prevents digestion issues and other complications.
• Do not jump on other people in the water.
• In case of an accident, and when it is necessary to recover and handle the victim, it is very important to immobilize the neck, avoid moving the spine, and notify a professional for transportation. The injured person should not be transported in a private vehicle.