Welcome to Club Hotel Aguamarina! We’re delighted that you’ve chosen us for your holiday. We want you to enjoy an unforgettable stay, so if you need anything or encounter any issues, please don’t hesitate to let us know. We’re here to help you and ensure your experience is perfect!

Opening hours may be subject to change. We recommend checking them during your stay on the notice boards at reception and in other areas of the hotel.

USEFUL INFORMATION

CHECK-IN PROCEDURE

• 1. Time: from 14:00 to 23:59
• 2. Online check-in: Complete this via our website or by scanning the QR code at reception. This will save you time and allow you to start enjoying your stay as soon as possible. If you’ve already completed it, move on to the next step.
• 3. Identification: please present your ID card or passport at reception.
• 4. That’s it! Collect your key and start enjoying your holiday.

HEALTH AND SAFETY RULES WITHIN THE HOTEL

• Inside the hotel: you must wear shoes and dry clothing, and be free from beach sand.
• Wash your hands frequently.

HEALTH AND SAFETY RULES IN THE RESTAURANT

• Ongoing disinfection and monitoring of the buffet and self-service drinks.
  
• Hand sanitisation before entering.
• Use tongs to serve yourself food.
• Food, drink and tableware must not be taken out of the restaurant.
• Please follow the signage.

HEALTH AND SAFETY RULES IN THE BAR

• Sanitise your hands before entering.
• Waiters will stop serving customers who show signs of intoxication.
• Self-service drinks are for the exclusive use of guests on the All-Inclusive package.
• Please place reusable glasses, as well as plates and leftovers, in the bins provided for this purpose.
• Please follow the signage.

HEALTH AND SAFETY RULES IN LIFTS

• We recommend using the stairs.
• Priority is given to people with reduced mobility.
• Please follow the signs.

HEALTH AND SAFETY RULES FOR SWIMMING POOLS

• Please place a towel on the sun loungers.
• You must shower and wash off any traces of sun cream and sand before going into the pool.
• It is recommended that you shower after swimming to remove chlorine from your skin.
• It is recommended that you wear swimming socks or flip-flops.
• Inflatable toys are not permitted.
• Children under 12 must be accompanied by a responsible adult.
• Children and babies wearing nappies must, without exception, wear special swim nappies.
• You must obey the instructions of the lifeguards in the swimming areas.

GENERAL INFORMATION

• To contact reception from your room, dial 9 on the telephone.
• If you lose or find any items, please report them to reception.
• Any item that is unjustifiably damaged or goes missing from the room will be charged to the guest’s account.
• Chairs, sun loungers or any other items may not be taken outside the hotel without authorisation.
• Beach facilities (sun loungers, parasols, canoes, pedalos, etc.) and local establishments (bars and restaurants) do not belong to the hotel and are therefore not included in the ‘All-Inclusive’ package.
• The timetables and activities listed on this sheet are subject to change, so we suggest you keep an eye on the information displayed in the various areas of the hotel.

*OPENING HOURS

• CHECK-IN: from 14:00 to 23:59
• CHECK-OUT: by 11:00
• BAHIA BAR (Block A): 10:00 – 00:00
• POOL BAR (Block B): 10:00 – 00:00
• ALL-INCLUSIVE: 10:00 – 00:00
• AGUAMARINA’S BURGER (Block B): 12:00 – 22:00
• FOOD TRUCK (beach access): 15:30 – 22:00
• PIZZA CORNER (Block A): 12:30 – 15:00 / 19:30 – 22:00
• SWIMMING POOLS: High Season: 09:30–19:30 / Low Season: 09:30–18:30
• WATER PARK: 09:30 – 13:30 / 14:30 – 19:15. Closed on Wednesday mornings for maintenance.
• AGUANIMAL’S PARK: Open from 09:00 to 23:00 / Ages: 2 to 11 years
• GYM: 09:00 – 21:00

*All our opening hours are subject to change. Please check the updated timetable on arrival.

*ENTERTAINMENT

• AGUALAND BABIES: area for babies aged 0 to 3, under parental supervision.
• AGUALAND KIDS: activities and games for children aged 4 to 7, led by our entertainment team.
• AGUALAND JUNIORS: activities and games for children aged 8 to 12, led by our entertainment team.
• AGUALAND TEENS: activities and games for 13 to 17-year-olds, led by our entertainment team.
• AGUALAND ADULTS: activities and games for those aged 18 and over, led by our entertainers.
• KIDS DISCO: every afternoon on the main stage in Block B
• EVENING SHOW: every night on the main stage
• SPECIAL ACTIVITIES: T-shirt painting, water carpet, themed days and much more!
• Extra charge
• GAMES: football , basketball, mini-golf, beach volleyball, table tennis, board games and much more! Ask for the equipment at the Aguanimal’s Park Info Point.
• INFLATABLE CASTLES: Ball pit for children aged 0 to 3, under parental supervision. Shark: from 3 years old and up to a maximum height of 1.60 metres. Boat: from 3 years old and up to a maximum height of 1.80 metres.

*All our opening hours are subject to change. Please check the updated timetable on arrival. During your stay, you’ll find the updated daily programme of entertainment activities on our WEB APP

SOME RULES

• ALL-INCLUSIVE does not mean ‘EVERYTHING IS PERMITTED’. We ask all guests to comply with the rules set out by hotel staff, as these are in place to ensure your safety and a pleasant environment for all guests. Please note that, although the “All-Inclusive” package offers numerous services, not all hotel services are included in this package, such as the minibar, beach/pool towels, the hairdressing salon, cocktails and other services; we therefore advise you to check our website for full details.
• SMOKING: Smoking is not permitted in any indoor areas of the hotel, including toilets and guest rooms. Smoking is also not permitted in outdoor children’s areas, such as the splash pool, Aguanimal’s Park and other areas intended for children.
• INSIDE THE HOTEL: You may not enter barefoot, shirtless, wet or with sand from the beach on you.
• DINING ROOM: Food may not be taken out of the dining room except in exceptional cases and with prior authorisation.
• BUFFET: Children under the age of 8 are not permitted to serve themselves for reasons of hygiene and safety.
• WATER DISPENSERS: For hygiene reasons, refilling bottles at the self-service machines is not permitted.
• BARS: Waiters will stop serving customers who show signs of intoxication.
• GYM: For the exclusive use of hotel guests. Access is not permitted for Day Pass holders. This is an unsupervised area. Minors must be accompanied at all times by a responsible adult. Appropriate clothing and footwear must be worn. Please use the equipment responsibly, clean it after use and return it to its proper place. Food and drink, except for water, are not permitted on the premises. The hotel accepts no liability for injuries or the loss or theft of personal belongings.

SERVICES

• FREE SERVICES: cot, bed rail, extra pillow, extra blanket, mattress topper
• OTHER SERVICES (subject to a charge): currency exchange, florist, birthday cake, etc.
• SHOPPING: hairdresser’s, souvenir shop, supermarket (check opening hours at reception)
• GAMES: mini-golf, pétanque, table tennis, snooker, football, basketball, volleyball, children’s playground, arcade games…

SWIMMING POOL RULES

Dear guest:

"In order to create and maintain a pleasant and safe environment at the swimming pools, we ask that you read these swimming pool rules before using the facilities and services. We also ask that you follow the instructions and cooperate with the lifeguards and other staff at the aquatic centre, as they are all there to ensure your safety and well-being.”

GENERAL INFORMATION

• The children’s pools are for children under 12 years of age, who must always be accompanied by an adult.
• Adults and teenagers must not use the children’s pools, except when accompanying children who cannot use them independently.
• The main pools may be used by children aged 4 to 12 under the constant supervision of an adult. For safety and hygiene reasons, children under 4 are not permitted to use them.
• The bubble pool is for the exclusive use of adults aged 18 and over.
• The water slides are for those aged 6 and over who are taller than 110 cm and can swim. Children under 14 must be supervised by an adult.
• If lifeguards or any member of staff repeatedly have to remind a guest of these rules, that guest may be refused access to the facilities.
• Management reserves the right to use any area of the facilities at any time for activities.
• Management reserves the right to amend opening hours and even to close the swimming pools at any time to resolve any issues relating to the facilities (cleaning, maintenance, repairs, etc.), in the interests of all users.
• Management accepts no liability for accidents resulting from users’ negligence.

MANDATORY

• The use of swim nappies for children who still require them. In the event of a ‘faecal accident’, the customer responsible for the closure of the swimming pool must pay €300 to cover the costs of hyperchlorination, treatment and cleaning of the pool.
• Wearing bathing shoes in the showers and wet areas to reduce the risk of slipping.
• Shower before entering the pools to remove all types of residue, such as sand, creams, oils and similar substances, which affect the hygiene and clarity of the water.
• Evacuate the pool in the event of a storm due to the risk of electric shock.

PROHIBITED

• Eating and drinking inside the swimming pools.
• Access is prohibited to anyone suffering from a contagious illness or who has been unwell within the last 48 hours.
• Throwing objects or people into the swimming pool.
• Diving into the water or performing stunts of any kind.
• Entering the swimming pools while showing signs of intoxication.
• Engaging in behaviour that disturbs or endangers other users (running, diving in violently, playing devices at a disturbing volume, littering, etc.) and which hinders or prevents activities from taking place, causes damage to the facilities or affects general hygiene.
• Bringing glass objects (glasses, jars, mirrors, bottles, etc.) onto the premises.
• The use of inflatables in general (air mattresses, boats, rings, balloons, balls and similar items), as they hinder supervision. This does not apply to items used in organised and supervised activities. The use of swimming boards and rubber rings is permitted under the direct supervision of an adult.
• Armbands and children’s floats are toys, not safety aids; they may only be used in areas where the child can touch the bottom and under the direct supervision of an adult.
• Leaving items on sun loungers to reserve them, as this prevents staff from carrying out cleaning and maintenance work. Any items found outside swimming pool opening hours will be removed without prior notice.
• Bringing in underwater swimming equipment such as diving masks, flippers or blunt objects, or anything that may disturb other users.
• Wearing prescription glasses or sunglasses in the water. Specialist swimming goggles are permitted.
• Taking photographs or videos of other users without their express consent (Organic Law on Data Protection).
• Placing parasols, hammocks, sun loungers, chairs, air mattresses or inflatable pools, etc., on the lawns, except in areas expressly designated for this purpose.
• Using the swimming pool outside the opening hours indicated for each pool, or when it is closed for any reason.

RULES FOR THE USE OF SUN LOUNGERS

• For active use only: Sun loungers are intended solely for guests who are actively using the pool area.
• No reserving: Sun loungers may not be reserved with towels, bags or other personal items while you are away.
• Inactivity checks: Staff carry out regular checks. If a sun lounger is unoccupied, a sticker will be placed on it indicating the time of the check (‘Checked Time’) and the time of the next check (‘Next Check’). If you are using the sun lounger, please remove the sticker.
• Removal of belongings: If one hour has elapsed without the sticker being removed, the sun lounger will be considered free. Belongings will be taken to the Lost Property office (at the pool entrance or at Reception after closing time).
• Personal belongings: The hotel accepts no liability for the loss of or damage to items left unattended. Guests are responsible for keeping their belongings with them at all times.
• Acceptance: Use of the sun loungers implies full acceptance of these rules.

RECOMMENDATIONS REGARDING SUN EXPOSURE

• Avoid exposure to the sun during the middle of the day (12:00 to 17:00), as well as prolonged exposure or napping.
• Minimise the amount of skin exposed directly to the sun. Lightweight clothing, tightly knitted tops and long trousers will block most of the sun’s rays. The most comfortable clothing in hot climates is light-coloured cotton shirts. It is recommended that you cover your head with a hat or cap.
• The sun can also damage your eyes, so it is advisable to wear approved sunglasses that filter out at least 90 per cent of ultraviolet radiation.
• Use sun protection products with a high sun protection factor (SPF) that are suitable for your age, skin type and the area of the body. These products should be applied generously 30 minutes before going out in the sun and reapplied every two hours and after swimming. Remember that even highly effective sun protection products cannot guarantee total protection against the health risks posed by ultraviolet (UV) radiation.
• Take care both in and around the water, as UV radiation can penetrate up to one metre into the water.
• Take special care to protect children, as they are very sensitive to overexposure to the sun at this time of year. Children under the age of 3 should also be kept out of the sun. Sun creams with a high sun protection factor should be used (SPFs of over 40 are recommended).
• If you are taking medication, check that it does not increase your skin’s sensitivity to UV radiation.

RECOMMENDATIONS TO PREVENT DROWNING, TRAUMA AND SPINAL CORD INJURIES

• Check the depth of the swimming pool before going in to avoid accidents.
• Do not dive headfirst or in any other way, nor perform any kind of acrobatics. A bad fall, even if you land in the water, can result in a serious injury.
• It is recommended that you enter the water slowly to avoid sudden changes in temperature.
• Keep a constant watch on children when they are near recreational water, even if there is only a small amount.
• Avoid drinking alcohol before any activity in or near the water.
• Showering before entering the water will help your body acclimatise to the temperature and prevent indigestion and other complications.
• Do not jump on top of other people in the water.
• In the event of an accident, if it is necessary to retrieve and move the injured person, it is very important to immobilise the neck, avoid moving the spine and call a professional to carry out the transfer. The injured person must not be transported in a private vehicle.